Warranty and Returns Policy


100% Parts and Labor Warranty

1 year warranty
Airsep New Life Intensity AS099-101

3 year warranty
Nidek Nuvo  595

Our new concentrators include the manufacturer’s warranty against defect and/or malfunction. The warranty covers all parts and labor necessary for repair or replacement. At our option and sole discretion, we will either repair or replace this equipment. The warranty does not cover damage as a result of misuse or unauthorized modification. The warranty does not include shipping charges to send the product back to us. We will pay the shipping charges to get the unit back to you after it is repaired!

Return Policy-100% Satisfaction Guaranty

We are so confident in the quality, value, and ease of use of our concentrators that we are happy to provide you with an unconditional return policy. You have a full 30 days to use and make certain you are 100% satisfied with your new concentrator. If, for any reason, you want to return your concentrator for a refund (or exchange to a different model) just contact us for a return code, and send back your equipment within the first 30 days and we will quickly process your refund, minus shipping costs.

Note: We will promptly issue you a refund provided the concentrator is returned in the same new condition, as delivered to you. In the event the concentrator is returned damaged, dirty or missing components, we will have to charge you what it costs us to bring the concentrator and components back to their original condition. This policy is for new concentrators. Please check with us for warranty and return policies for used concentrators. These are determined individually by the concentrator's age and usage history.


Legal Disclaimer:
These website pages, and any conversations with us, are not a substitute for personal medical advice from your physician.  Please consult with your own physician, not us, for your personal medical advice.  These website pages, and any conversations with us, are for educational and general information purposes only. Buyer agrees to hold any and all of us associated with this website harmless from any claims arising from buyer’s purchase and/or use of a concentrator.